Privacy Policy

1. Introduction

Satorworks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.satorworks.com (the "Site") or use our contact form.

By using the Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

2.1 Personal Information

When you submit our contact form, we collect:

• Name
• Email address
• Message content
• IP address (for security and spam prevention)
• Timestamp of submission

2.2 Automatically Collected Information

When you visit our Site, we automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address and general location (country/city level)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies:

• Essential Cookies: Required for the Site to function (CAPTCHA verification)
• Analytics Cookies: Google Analytics to understand how visitors use our Site
• Cloudflare Turnstile: Bot detection and security (stores temporary tokens)

3. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and contact requests
• Improve our website and services
• Prevent spam, fraud, and abuse
• Analyze website traffic and usage patterns
• Comply with legal obligations

4. Third-Party Service Providers

We share your information with the following third-party services:

5. Data Retention

We retain your information as follows:

• Contact Form Submissions: Stored in our email inbox indefinitely unless you request deletion
• Resend (Email Service): 1 day retention on their servers
• Analytics Data: Google Analytics retains data for 26 months
• Logs and IP Addresses: 90 days for security purposes

6. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (EU/EEA)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured format
• Object: Object to processing of your data
• Restrict: Request limitation of processing

CCPA Rights (California)

• Know: What personal information we collect and how we use it
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

To exercise any of these rights, contact us at: contact@satorworks.com

7. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence. By using our Site, you consent to such transfers.

We ensure appropriate safeguards are in place through:

• Use of service providers with GDPR-compliant practices
• Standard Contractual Clauses where applicable
• Security measures to protect data in transit and at rest

8. Security

We implement industry-standard security measures to protect your information:

• HTTPS/TLS encryption for data in transit
• Encrypted storage on AWS infrastructure
• Rate limiting and DDoS protection via Cloudflare
• CAPTCHA verification to prevent automated abuse
• Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: